Terms & Conditions
THE EXERCISE THERAPIST
Offers wellness and physical activity services. Its services were designed to help clients continue on wellness continuum after clinical treatment. It also offers general fitness and motivational mindset services, products and programs.
CHRONIC CARE AUSTRALIA
Offers clinical services for the prevention, treatment and management of chronic health conditions, including but not limited to cancer, heart disease, mental health, osteoarthritis, back pain, lung disease and diabetes plus pre and post-operative and women’s health services.
OFFICE HOURS
If the office is unattended, please leave your name and return phone number and we will call you back as soon as possible. If you are in need of emergency attention, please call your GP or attend a hospital Emergency Department.
Monday – Friday: 6:00am – 6:00pm Saturday and Sunday: Closed
APPOINTMENTS AND CANCELLATIONS
Follow up appointments should be scheduled in advance where possible. We will endeavour to give you a reminder the day before the appointment, however if you are unable to keep the scheduled appointment please contact our office as soon as possible to cancel.
Due to high demand of appointments, we have introduced a $50 non-attendance fee which is implemented if the appointment is cancelled on the day of scheduled appointment. No fee will be charged if the appointment is cancelled at or before 6pm the previous day. Any voicemail and email messages left within time boundaries will be seen as early notifications for cancellations.
REFERRAL LETTER
For all Medicare clients, you are required to obtain a letter of referral from your GP. This letter is necessary for you to claim the Medicare rebate and is valid for 12 months. If your referral is from a specialist this is valid for 3 months only. If you change to a new GP please obtain a new referral. This will ensure that your new GP is advised of your progress. We will endeavour to remind you when your referral is due to expire, however it is your responsibility to ensure that your referral is current. Please scan and email your referral to admin@chroniccare.com.au
We are clinically bound to reporting all CDM & TCA referrals. A report cost will be charged to generate these reports. You must have your referral with you or emailed to us ahead of your scheduled appointment.
YOUR DETAILS
Please advise reception if you have any changes to your details, i.e. change of address, phone number, emergency contact, change of health fund etc.
REFUNDS
We do not provide refunds on Chronic Care Australia programs or The Exercise Therapist services (this includes private consultations and group training programs), however, will allow discussion and review of specific circumstances with the Director of The Exercise Therapist.
PRIVATE HEALTH INSURANCE
In order to receive a rebate from your private health insurer, the treatment must aim to prevent, delay or ameliorate a chronic condition or injury. To ensure the rebate is accepted, you must nominate exercise physiology as one of your preferred cover inclusions within Allied Health Providers. Claims can be made now on site at The Exercise Therapist using a HICAPS machine for both group and individual purchases. For post-purchase claims, you will need to go into your chosen insurance provider outlet or mail your claim into the insurance provider. Processes for claims by mail vary from one health provider to another, so please call your health fund for specific details. All appointments on a CDM plan can only be made after receipt of referral, and you will be unable to backdate claims.
At The Exercise Therapist we support HBF Health Limited as our health fund of choice. Other health funds that pay benefits for both group and individual include CBHS Health Fund Limited, Garrison Health, HCF, Health Partners, Mildura District Hospital Fund Ltd, Queensland Country Health Fund Ltd, St Luke’s Health, Teachers Health Fund, TUH and Westfund Limited.
FEES
Please refer to our website for a list of our fees.
For our clients that are currently on the permanent schedule, and have regular sessions per week using a 5, 10 or 20 pack of sessions, you will receive a courtesy email when you have 2 sessions remaining from your current pack, as well as an invoice for a new 10 or 20 pack of sessions. Once all of your sessions have been completed, another email will be sent containing a receipt of completion, for private health claiming purposes.
CHRONIC CARE AUSTRALIA
Our Chronic Care Australia programs are prescribed on an 8 or 12-week basis and are time-based rather than session-based. Please note that treatment program will only be extended for a maximum of two weeks due to illness or holidays (if advised in advance) to make up for missed sessions. Please contact admin to arrange a time to make up for missed sessions. Expiry of our casual 10 pack sessions are in-line with current Australian Government laws for Business.
Please ensure to notify staff of any upcoming absences due to holidays, treatments, surgery or otherwise and book in a session for your returning date.
Please contact us for further information about our chronic illness and disease management programs.