Feedback and Complaints.
At Chronic Care Australia (CCA), we’re committed to providing the highest quality care, guided by evidence-based practice and genuine compassion. Your experience matters to us. If something hasn’t met your expectations - or if you simply have feedback that could help us improve - we want to hear from you.
We treat all feedback seriously and view complaints as an opportunity to learn and strengthen the way we deliver care.
Our Process.
How to Provide Feedback.
Feedback form: Please complete the form below.
In person: You’re welcome to share your concerns directly with your treating clinician or any member of our team.
By phone or email: You can also contact our administration team at (08) 9385 1430 or admin@chroniccare.com.au.
Timing.
Once we receive your complaint, you’ll hear back from us within three business days to confirm we’ve received it.
Every formal complaint is treated with care and investigated thoroughly.
We aim to provide you with an outcome within three weeks. If more time is needed, we’ll make sure to update you along the way.
Escalation.
If you feel that your concern has not been adequately addressed within Chronic Care Australia (CCA), you may wish to contact;
WA Health Consumer Council
www.hconc.org.au
Health & Disability Services Complaints Office
www.hadsco.wa.gov.au
Feedback Form.
Our Commitment to You.
We will handle your feedback confidentially, respectfully, and without judgement. We aim to resolve complaints promptly and fairly.
Where appropriate, we will outline any steps taken to improve our service as a result of your feedback.
Your care will never be compromised for raising a concern.